Our commitment to you

Appointments

We guarantee to keep all appointments and arrive no later than the time specified in the appointment

Communication

At M Residential we recognise that property investment requires a clear understanding of the agents responsibilities together with regular contact between owner and Property Manager. We undertake to report and receive instructions as a matter of priority.

Our department will be open to receive telephone calls during the hours of 8.30am to 5.00pm Monday to Friday.

While your property is available to lease, we guarantee to contact you once a week to update you with our progress on leasing your property

We guarantee to respond to all communication within the following timeframes:

  • Telephone messages within 4 business hours
  • Email within 24 business hours
  • Facsimile within 24 business hours
  • Regular postal mail within 48 business hours
  • We guarantee to provide you with up to date information accessible 24 hours a day through our online access.

Professional Standards

Property Management has become a complex field with requirements to comply with a number of legislative government acts. We guarantee to adhere to the Residential Tenancy Act and Real Estate and Business Agents Act at all times.

  • We deal with enquiries, concerns and complaints regarding our service promptly and entirely
  • If you feel that an issue has not been resolved, you may make immediate contact with the Principal, Mr Garrick McCamey, who will use his best endeavours to resolve the issue at hand
  • We guarantee you the highest standards of honesty, integrity and professional practise

Documentation

Once the tenant has been approved by the owner, we then prepare tenancy agreements that protect all parties to the contract. By the inclusion of “Special Conditions” we ensure the owners best interests are always protected.

One of the most important areas of property management is your property condition report. We will prepare a detailed report of the condition of the property prior to the taking possession. This report details not only the cleanliness of the property but also any defects that maybe present in and around the house. This report is then used to compare and ensure the property is returned at the end of the tenancy in the same condition as it was entered into (fair wear and tear considered).

  • We guarantee to check all documentation for accuracy prior to either signing or the document leaving our office
  • We guarantee to include additional clauses in the standard Tenancy Agreements that help further protect your investment
  • We guarantee to go through the tenancy agreement with the tenant to ensure they are fully aware of their responsibilities

Laura and the rest of the M Residential staff are not only professional and friendly but also relate to us with so much empathy and understanding. I am a newbie in the world of property and don't know anything about the subject, and they have been very patient and helpful. They are real and sincere and we don't feel like they are there just because it's their job. It really goes above and beyond good service.  Mr J. Tay, VICTORIA PARK

Hi Wendy, I would like to express my sincere gratitude to you in the professional manner in which you have handled this most unfortunate situation at Westbury Road. If it had not been for your thorough maintenance report I would not have been any the wiser as to the state of the lounge room ceiling and the end result could have been catastrophic. Your superiors should be so proud of you, also they should be proud of you in the way that you conduct yourself in writing a very detailed report and also the way you communicate with the client. Keep up the good work Wendy, I am delighted with you looking after my property. Ms J. DiBlasi

Laura, I agree - the photos are spectacular!!! Please pass on my sincere thanks to Annette - she is a magician!! Your wording is perfect - no alterations necessary. The video equally impressive. You’ve blown me away with modern technology, no wonder your properties are quickly leased. Thank you so much. D. Fisher

That’s great Laura, many thanks for managing an efficient and successful transition. Dr. P. Mercieca

Awesome! Thank you so much for your help Laura. It is so nice to have peace of mind knowing that my property is well looked after! J. Metzke

Laura, your evaluation of our situation and preparation of the proposal is the best service with tenancy renewal I’ve seen in over 10 years of managing investment property, thank you very much, really appreciated. B. Quarrill

Laura just managed to get $30 more each week...when I was being ‘nervous nelly’ thinking the tenant may move on! It gives me huge peace of mind...you guys know the market and tenant best. Melissa

Having owned my investment property for over 10 years I had bad experiences with many agents through trial and error. M Residential has been managing my property for over 7 years and have completely changed my view of real estate agents. They are thorough, professional and always looking after my property as if it were their own. They have made owning an investment property easy and after moving interstate 6 years ago have been even more thorough to ease my mind whilst being away. Can't recommend them highly enough! Seriously you guys have been great - thanks for all your help over the years. H. Potger

Hi Laura, Your team has really impressed me with the prompt responses, follow ups and wonderful service. It's a nice and refreshing experience that makes you guys stand out from the others and my clients notice that too. Great job guys and please keep it up! Ms Lam - Aussie Orientaion Services

When we renewed our lease we requested to have an air conditioning unit and antenna installed, which - thanks to Laura - was organised within a month. She responded to our email queries quickly and organised everything on our behalf with minimal hassle. We really appriciate Laura's help - it's by far the best experience we've had with a Property Manager. Ms Allen & Mr Czerwiec, COMO

Friendly, helpful, courteous, professional. A. & S. Blnd, ST JAMES