Property presentation tips

For your convenience, here is a guide to getting your property ready for your new tenant. It covers common areas overlooked by owners when moving out and is provided here as a convenient checklist.


  • Have your mail redirected. Ensure that all mail is re-directed to your new address.
  • Utilities – Electricity, Gas, Phone, etc.
  • Ensure all accounts are advised and cancelled accordingly. The only services to remain in your name (with your new postal address are water and council rates).
  • Appliance Manuals – Please leave them on the kitchen counter.
  • Keys – Please ensure all locks have keys. Please supply 2 full sets of keys (one for our office, one for the tenant).


  • Walls – Please clean off any dirty marks, remove scuff-marks, finger or food marks etc.
  • Ceilings – Please remove any cobwebs.
  • Ceiling Mould – Please clean off (particularly in wet areas and sometimes in bedrooms).
  • Light Fittings – Clean off dust and remove any dead insects inside.
  • Ceiling Fans – Wipe fan blades and tops of fittings to remove dust build up.
  • Skirtings – Wipe down with a damp cloth.
  • Doorways and Doors – Wipe off finger marks and any other removable marks.
  • Windows – Clean inside and out. Please note that most modern sliding aluminium windows can be lifted and pulled out for easy cleaning. Also clean all sills and runners by cleaning out dust build up and any dead insects. A vacuum cleaner and paintbrush can really help here.
  • Flyscreens – Brush and dust down. Please be aware that most modern sliding aluminium windows allow for the flyscreens to be taken off from the inside only, once the sliding part of the window has been moved first. Attempting to take them off from the outside may result in permanent damaging.
  • Screen Doors – Front and Back screen doors, including their frames, should be wiped clean and the screen wire brushed.
  • Stoves – Clean stove top, control display, knobs, panels around knobs, any pull out or in-built drip trays, griller racks, trays and any inserts, oven racks, trays and oven bottom, walls and the ceiling of the oven. A good oven cleaner will clean most ovens although it is important that you read carefully the instructions on the product. Some cleaners may actually damage oven surfaces (like stainless steel) and some products have dangerous caustic fumes. Use them with extreme caution!
  • Kitchen Range-hood – Clean pull out filters and framework.
  • Bathroom – Clean all sinks, mirrors, cabinets, vanity units and drawers, as well as the shower recess, glass screen and screen doors, bath and wall tiles. Please ensure both the sink and the bath have a plug available.
  • Toilet – Clean cistern, seat, bowl inside and also outside around the base. Don’t forget the skirting tiles around the toilet.
  • Laundry – Clean both the inside and outside of the trough, and underneath. Please ensure a plug is present.
  • Tiling – All tiling and grouting to the kitchen, toilet, bathroom and laundry areas are clean.
  • Exhaust – Vents and Fan Covers are clean of any dust and dirt.
  • Air-conditioners – Front Vents and Filters should be cleaned to remove any built-up dirt. Modern systems (wall-mounted) have filters that easily pull out and can be brushed down with a hand brush. If there is a ducted reverse-cycle air-conditioner unit, the air intake filter should be cleaned. This is usually mounted into the ceiling of the passage area.
  • Air-conditioning Ceiling Duct Vents – Please clean down if dusty or dirty.
  • Cupboards/Drawers – Please clean/wash inside and out. Clean doors, door frames and the front and back of doors.
  • Curtains – Wash any washable curtains and netting. If other curtains are visibly dusty or dirty, consider dry cleaning.
  • Blinds – If you have venetian blinds, clean off the blind slats. Any other type of blinds should be able to be wiped down.
  • Floors – Mop/wash as required. Please ensure corners and hard to get areas are also cleaned.
  • Carpets – To ensure a greater chance of the carpets being found in the best condition, we recommend that the carpets be professionally cleaned prior to tenancy. If required, phone us for details of whom we recommend and use.
  • Linen – Professionally launder all linen (towels, bedding etc) if property leased as furnished.


  • Lawns – Freshly mowed and edged (best done a couple of days before the tenant takes possession).
  • Gardens – Remove any weeds, rubbish and build up of leaves etc.
  • Guttering – Ensure that the gutters are freshly cleaned of any dirt/silt and debris.
  • Rubbish – Remove any rubbish that you have placed at the property. Be sure to check behind sheds, under shrubs and trees. This includes lawn clippings piled and compost left.
  • Sweep – Paths and paving areas (this is best done before a tenant takes possession).
  • Oil spillage removal – Check and clean carport and garage floors, paths and driveway. If you have used a barbeque, check for any grease spots and spillages etc.
  • Cigarette Butts – If there are cigarette butts lying around – please remove them.
  • Garages and Tool Sheds – Please remove any items from inside/behind the garage and tool sheds. The only things that should remain are items directly related to the property (for example spare roof tiles, other spare tiles and paint tins etc).


Laura and the rest of the M Residential staff are not only professional and friendly but also relate to us with so much empathy and understanding. I am a newbie in the world of property and don't know anything about the subject, and they have been very patient and helpful. They are real and sincere and we don't feel like they are there just because it's their job. It really goes above and beyond good service.  Mr J. Tay, VICTORIA PARK

Hi Wendy, I would like to express my sincere gratitude to you in the professional manner in which you have handled this most unfortunate situation at Westbury Road. If it had not been for your thorough maintenance report I would not have been any the wiser as to the state of the lounge room ceiling and the end result could have been catastrophic. Your superiors should be so proud of you, also they should be proud of you in the way that you conduct yourself in writing a very detailed report and also the way you communicate with the client. Keep up the good work Wendy, I am delighted with you looking after my property. Ms J. DiBlasi

Laura, I agree - the photos are spectacular!!! Please pass on my sincere thanks to Annette - she is a magician!! Your wording is perfect - no alterations necessary. The video equally impressive. You’ve blown me away with modern technology, no wonder your properties are quickly leased. Thank you so much. D. Fisher

That’s great Laura, many thanks for managing an efficient and successful transition. Dr. P. Mercieca

Awesome! Thank you so much for your help Laura. It is so nice to have peace of mind knowing that my property is well looked after! J. Metzke

Laura, your evaluation of our situation and preparation of the proposal is the best service with tenancy renewal I’ve seen in over 10 years of managing investment property, thank you very much, really appreciated. B. Quarrill

Laura just managed to get $30 more each week...when I was being ‘nervous nelly’ thinking the tenant may move on! It gives me huge peace of guys know the market and tenant best. Melissa

Having owned my investment property for over 10 years I had bad experiences with many agents through trial and error. M Residential has been managing my property for over 7 years and have completely changed my view of real estate agents. They are thorough, professional and always looking after my property as if it were their own. They have made owning an investment property easy and after moving interstate 6 years ago have been even more thorough to ease my mind whilst being away. Can't recommend them highly enough! Seriously you guys have been great - thanks for all your help over the years. H. Potger

Hi Laura, Your team has really impressed me with the prompt responses, follow ups and wonderful service. It's a nice and refreshing experience that makes you guys stand out from the others and my clients notice that too. Great job guys and please keep it up! Ms Lam - Aussie Orientaion Services

When we renewed our lease we requested to have an air conditioning unit and antenna installed, which - thanks to Laura - was organised within a month. She responded to our email queries quickly and organised everything on our behalf with minimal hassle. We really appriciate Laura's help - it's by far the best experience we've had with a Property Manager. Ms Allen & Mr Czerwiec, COMO

Friendly, helpful, courteous, professional. A. & S. Blnd, ST JAMES