WHAT OUR CLIENTS SAY

I just wanted to write a few lines thanking you for the way you handled the recent successful sale of my Carlisle property. The efficient realisation of this asset made getting back on my feet again after my recent property settlement go much more smoothly. Further, I want to express my appreciation that you presented a suitable conjunctional offer for my deal to go ahead in the timely manner rather than wait in the market place and possibly miss the market. Mr Williams, CARLISLE

I would like to express my thanks for your assistance with purchasing an investment property earlier in the year.  While working overseas and only having a limited time in Australia for R&R, making the most of that time is essential.  Your efforts in having several properties available for viewing on the day I arrived back in Australia along with your willingness to fit in with my tight schedule  to ensure all relevant paperwork was in place before I left to return to Ghana was very much appreciated. I will be purchasing further properties in the near future and I will once again be calling on you for assistance at that time. Mr Douglas, SOUTH PERTH

We were most impressed with your professional approach in all aspects of the marketing of Paterson Street and, in particular, your regular updates on progress of the sale allayed any fears that problems might have arisen during the course of the settlement period. It was pleasure to have done business with you and your company and we look forward to a further association should an opportunity arise in the future. Mr & Mrs Wholley, COMO

We just wanted to thank you for your assistance in buying our home!  Your professionalism was second to none, the lengths you took so we were always informed on the state of the purchase was awesome.  WE felt like you really looked after us, not only with the purchase but even now, with our constant calls for favours and advise you always are willing to go out of your to help. Mr Guest & Ms Fahey, COMO

On behalf of (my husband) and myself, I would like to thank you for your efforts in selling our home at 38 Hope Avenue, Manning. We were obviously delighted that you were able to sell our home in such a short period and at the excellent price you were able to achieve for us. We found you to be very professional in all aspects, and your friendly and personal manner was appreciated by us both. We also wish to commend your real estate company on the professional way it handled the whole sale process, and more particularly the marketing phase. We will certainly recommend you and your agency to any prospective buyers or sellers we may meet, and wish you well for the future. Mr & Mrs Clarke, MANNING

Just dropping you a quick line to say thank you for your outstanding service in selling our South Perth Unit. Your knowledge, professionalism and customer service are without doubt exceptional.  We were impressed from the outset upon receiving your sales and marketing proposal and your ‘hands on’ approach to keep us informed and in the loop every step of the way.  For that we are grateful. We appreciate your efforts before, during and after the sale and your attention to detail made the entire process run smoothly, efficiently and with zero fuss.  You very quickly built a level of rapport and trust which we believe was imperative and we found very reassuring. Many businesses advertise that they provide a high level of customer service but our experience with you and your team proved that this is a vision that you live by. You kept us constantly advised about every detail from the home opens, to the number of interested parties, to what you were doing to further advertise the property.  Nothing was too hard and you were constantly available to answer all of our questions no matter how insignificant they may have been. That is exceptional customer service! Mr & Mrs Heerey, BALLAJURA

A short note to thank you most warmly for the efficient and professional way you handled the sale of our above property. From day one you gave us exactly what we wanted - a fast and realistic appraisal, you made no complicated demands on us regarding presentation and when it didn't sell in the first week gave no reasons why we had to reduce the price!! The property sold quickly to buyers you recognized as genuine and so therefore there were no problems with the purchasers’  finance or settlement. We have sold several properties over the years - your handling of this property was certainly the easiest and most pleasant. We would have no hesitation recommending you to others. Thank you very much. Anonymous

Laura and the rest of the M Residential staff are not only professional and friendly but also relate to us with so much empathy and understanding. I am a newbie in the world of property and don't know anything about the subject, and they have been very patient and helpful. They are real and sincere and we don't feel like they are there just because it's their job. It really goes above and beyond good service.  Mr J. Tay, VICTORIA PARK

Hi Wendy, I would like to express my sincere gratitude to you in the professional manner in which you have handled this most unfortunate situation at Westbury Road. If it had not been for your thorough maintenance report I would not have been any the wiser as to the state of the lounge room ceiling and the end result could have been catastrophic. Your superiors should be so proud of you, also they should be proud of you in the way that you conduct yourself in writing a very detailed report and also the way you communicate with the client. Keep up the good work Wendy, I am delighted with you looking after my property. Ms J. DiBlasi

Laura, I agree - the photos are spectacular!!! Please pass on my sincere thanks to Annette - she is a magician!! Your wording is perfect - no alterations necessary. The video equally impressive. You’ve blown me away with modern technology, no wonder your properties are quickly leased. Thank you so much. D. Fisher

That’s great Laura, many thanks for managing an efficient and successful transition. Dr. P. Mercieca

Awesome! Thank you so much for your help Laura. It is so nice to have peace of mind knowing that my property is well looked after! J. Metzke

Laura, your evaluation of our situation and preparation of the proposal is the best service with tenancy renewal I’ve seen in over 10 years of managing investment property, thank you very much, really appreciated. B. Quarrill

Laura just managed to get $30 more each week...when I was being ‘nervous nelly’ thinking the tenant may move on! It gives me huge peace of mind...you guys know the market and tenant best. Melissa

Having owned my investment property for over 10 years I had bad experiences with many agents through trial and error. M Residential has been managing my property for over 7 years and have completely changed my view of real estate agents. They are thorough, professional and always looking after my property as if it were their own. They have made owning an investment property easy and after moving interstate 6 years ago have been even more thorough to ease my mind whilst being away. Can't recommend them highly enough! Seriously you guys have been great - thanks for all your help over the years. H. Potger

Hi Laura, Your team has really impressed me with the prompt responses, follow ups and wonderful service. It's a nice and refreshing experience that makes you guys stand out from the others and my clients notice that too. Great job guys and please keep it up! Ms Lam - Aussie Orientaion Services

When we renewed our lease we requested to have an air conditioning unit and antenna installed, which - thanks to Laura - was organised within a month. She responded to our email queries quickly and organised everything on our behalf with minimal hassle. We really appriciate Laura's help - it's by far the best experience we've had with a Property Manager. Ms Allen & Mr Czerwiec, COMO

Friendly, helpful, courteous, professional. A. & S. Blnd, ST JAMES