We are grateful for having M Residential as the house agent. M Residential has been very responsive to our concerns and taking good responsibilities to facilitate and connect us with the owner and always open to discuss the tenants’ concerns and maintain the quick responses.
In fact, in the process of searching for our new unit/house, we have been looking for the possibility of having a house under M Residential agency again.
Keep up the good work.
D Ardyansyah
Wilson
I have been working with Laura, the Director of M Residential, since the company’s inception and previously whilst she was property manager of a former company. Laura is an exceptional lady, who knows how to do business well and can live up to the property management awards that she has won! For many years, Laura and her team have successfully managed 3 of my properties in various locations of Perth, whilst I was living interstate and overseas. I had peace of mind knowing my homes were maintained, the bills were paid on-time and I could access and review all of my properties’ documents from the MResi portal at any time. All of my business and legal responsibilities for the properties were taken care of, as well as the tenants being supported. Laura has a calm demeanour and is swift to deal with issues whether small or complex. I often leave the decisions up to Laura when dealing with the best course of action with my properties, as she is fair, has my best interests at the forefront and knowledge and experience to use modern strategies that are applicable and professional. Importantly, Laura is empathetic to my personal situation and very approachable, always available to discuss matters and promptly responds to emails or telephone calls, personally. I will always do business with Laura and MResi!
Leanne B
Very professional, responsive and reliable. Throughout the 2 1/2 years we lived in the property the communication and service has been constant.
Melissa Wilson
Megan was very professional and helpful throughout the entire tenancy, no issues from our end at all. We were very happy with the service provided.
Rodney Veenvliet & Laicey Colum
Megan has been a pleasure to work with over the years, very efficient with responding to queries and maintenance. Made our tenancy worth sticking around for.
Andrew Russell
Wendy has been professional and respectful.
Mathew Baskerville
Our Property manager Amy was professional at all times. Communicated politely and promptly. Responded to any queries or maintenance issues efficiently.
Yasmin Vafaee
Sarah was always efficient and a pleasure to have known as our property manager!
Gary & Ceri-Ann
I would just like to take this opportunity to mention that I was extremely pleased with the quality of both the leased unit itself as well as M Residential thoughout my tenancy thus far. I have quite enjoyed living in the unit and surrounding complex, and found both very well maintained. M Residential have been very helpful in any inspections or maintenance, without issue or complaint – my complements to the team!
Michael Adair
Dear Laura, Sarah and all the team at M Residential-THANK YOU for all you have done in guiding and supporting me over the past 18 months while my property was vacant in a very difficult market and during the renovation process. I so appreciated your offers of help and the arrangements you made to have trades attend to provide quotes, cleaning and rubbish removal. I could not have completed the renovations without you! Sarah, you have been extraordinary and the best personal assistant a land lady could have! You were always available to talk to, or to problem solve tricky situations in the most prompt and professional manner. I am so grateful for you and look forward to many more wonderful years working with you.And finally CONGRATULATIONS to all involved in securing a long awaited tenant for 25/59 King George Street! The relief that I am feeling knowing that my beloved apartment (now looking more lovely than ever) is finally securely tenanted for 6 months is just wonderful. The financial security is a long overdue relief for all of us.Please pass on my gratitude to ALL involved at M Residential! I will pop in and see you soon and to collect any paint cans and other bits and pieces you are so kindly storing for me. With warm thanks
Lisa Dare
As first time renters, we were very green! One of the team members, Alyce, took the time to sit us down and talk through at length the contract and our obligations. Any issues we had with the property were dealt with efficiently and with a smile during the following two years of renting. Even though the M Residential team member changed from Alyce to Amy during that period we were pleasantly surprised that the quality of service did not! The owner unfortunately decided to sell the property and Amy provided substantial notice to us before the move out date. We wanted to move into our new place earlier than the lease finalised and Amy organised with the owner to settle the lease a couple of weeks early. We have found a vast difference between the property agent at our new place and M Residential and this will make any decision we may have in the future easy when deciding who to appoint as Property Manager when we hopefully have real estate of our own. Thanks M Residential!
Megan and Oliver Judd
Hi Laura, Thank you for the update. I appreciate all your diligent efforts by you and your team and understand the market is what it is at this time. I am only thrilled that my property is in the hands of such a professional group during these challenging times and have full confidence in M Residential’ ability to arrive at a successful outcome in due course. Please pass on my appreciation to your team for all their efforts. Thank you once again!
Anna
Hi Laura, Just wanted to compliment you on your Property Management Department which continues to perform at the highest standard. Megan has been exceptional with her follow up, she is extremely professional and has a lovely manner.
Denni
South Perth
Hi Megan, I must say… you guys and the owner are really good! I’m so glad we have you as our property manager.
B. Lobo
When we renewed our lease we requested to have an air conditioning unit and antenna installed, which – thanks to Laura – was organised within a month. She responded to our email queries quickly and organised everything on our behalf with minimal hassle. We really appreciate Laura’s help – it’s by far the best experience we’ve had with a Property Manager.
Ms. Allen & Mr. Czerwiec
I have used the service of M Residential to lease out my house with successful results. Prior to this, I have no success with two other rental agents that I used for a period of five months. M Residential was able to find me a suitable tenant within one week of it being advertised in the market. Laura Levisohn and Wendy Lewis were both very professional and efficient in providing services. They were accommodation and were able to negotiate some conditions of the rental that I require to my satisfaction. I am very happy with services offered and thoroughly recommend M Residential to anyone who is considering using their services.
Ms Ng
Dear Laura, I hope you are well. I am Sami, the tenant of Garvey Street. I have been in your country for almost five years. I had terrible experiences with two real estate agencies before though, I and my wife were taking the utmost care of the properties we occupied and paid rents prior to due dates. I and my wife must admit and highly appreciate the lovely treatment and the high quality and disciplined behaviour that we have enjoyed from you through the manager of the property, Ms. Megan. She is really a nice person. She always attends with respect to my wife’s broken English. She cares for every single minute observation. She is always enthusiastic and responds promptly for the repairs my wife shows her. She is always patient with us though we are internationals and perhaps we are intolerable. I am sure that she is a representative of you and your staff. I congratulate you for having such great and lovely staff. Best regards,
Sami
Laura, your evaluation of our situation and preparation of the proposal is the best service with tenancy renewal I’ve seen in over 10 years of managing investment property, thank you very much, really appreciated.
B. Quarrill
We have our house in Victoria Park rented out and managed by M Residential and have always been very impressed with the service we have received from them. Laura is incredibly efficient at answering any enquiry in a professional and friendly manner. She provides us with regular updates on the property, and is also very quick to act on communicating tenant concerns. While we don’t live in the same area as our house, we know that it is in very safe hands with Laura and the team at M Residential.
Lorraine
I am writing to commend one of your members of staff, who I had the pleasure of working with recently. Whilst searching for a rental property, I worked with Alyce Sutton. Alyce was exceptionally helpful and demonstrated a competency and professionalism that speaks volumes for the reputation of M Residential. Most of all, Alyce exhibited a dedication to her work and her clients that really set her apart. When speaking to colleagues and friends about my experiences, I will not hesitate to recommend M Residential based on the level of professionalism and assistance provided by Alyce.
Dr. A. Beavis
Wendy and Megan have been first class Property Managers. They have always acted upon any issues we have reported and been efficient with their responses and support.
Tim & Gillian Trahorsch
Sarah, We loved the house and thank you for making renting easy!! Will Definitely be recommending M Residential to friends, you were all amazing, especially you! Thanks for everything, and all the best to you aswell.
Laura Spencer
I would also like to acknowledge how pleased I was to have Amy as the property manager for Unit 3, even though it was for a relatively short period of time. In our direct meetings on site, phone conversations and exchanged emails, Amy consistently had a pleasant, informed and professional manner, and I felt comfortable expressing my thoughts to her regarding Unit 3.
Lesley Carter
My experience with M Residential, and particularly Laura Levisohn, I must say has been exceptional. I was wanting to rent out my investment property in Scarborough and had already had the “experts in the area” come in and take a look at my newly renovated villa only to be told the Perth rental market was dead and not to expect much more than what I had rented it out for in previous years as “things had changed”. This was very disheartening as I had spent A LOT on improving the property and had hoped for a better result. I asked if it was worth renting the property furnished to get a better return and their representative said “No, there wasn’t really a demand for fully furnished anymore.” It was only through pure luck that I started talking to Laura. She was at a counter in a business and we started talking. She is bubbly, friendly and confident so after a while I asked what she did for a living. She said she was in property management, in South Perth. I said did they go as far as Scarborough and she said they certainly did! From that moment everything changed. Laura and her team at M Residential are absolute professionals. Laura was able to see my property at MY earliest convenience, and it was her confidence as she entered the premise that was outstanding. She certainly knows the Perth market as well as every property management law and guideline. She complimented me on how lovely the place looked and after looking around, confidently quoted me a starting price 20% higher than the previous agent, without knowing about the other quote. When I asked if I could earn more rented her reply was “absolutely, let’s advertise both and the market will tell us” I can happily tell you in under 3 weeks I have an excellent new tenant, who has taken it fully furnished and is earning a significant amount more than the first disinterested agent. Laura’s energy and confidence leads an amazing team, it’s no wonder they have won so many industry awards! I highly recommend Laura Levisohn and M Residential. Personally, I have already starting telling my friends (with rental properties) about my experience and to make the change if they want their property represented by the best in Perth!
T. Koeberl
Excellent! In fact, all of the staff at M Residential were fantastic. This has been such an improved and enjoyable experience compared to past experience with other real estate agencies in Perth. If I was going to rent the property I have recently purchased, I would definitely use M Residential to manage it for me. They professional, courteous, helpful and diligent.
R Hayward
Over the period that we have been here (16 years) we have had several managers and they have all been courteous and fair with us and we have only respect for them, and remain in communication with some of them.My wife Marion and myself would like to thank Mr and Mrs Lim for having this property available for us over this term. We enjoyed treating the property as we would our own, and gave it a weekly thorough clean and dusting. We thoroughly recommend Laura and her team at M Residential as top quality caring agency.
Noel & Marion Barton
Sarah is one in a million. Fantastic lady – an absolute credit to M Residential!
T McGrath & A Smith
FANTASTIC. We couldn’t be happier with the support and service from M Residential.
M & A Heafield
Hi Laura, Just wanted to say thank you very much for all your dealings with my property. Firstly as property managers your service was exceptional, you always communicated with me and made sure my property was maintained in the same manner it was handed over and it was great to see it vacated by my tenants exactly how they moved into it. Secondly as my selling agent, you achieved a result that was above expectations and at all times acted in my best interest. Thank you for a professional and above expectations approach in both aspects, and I wouldn’t hesitate to recommend M Residential for any services required.
I. Lederhaus
Our decision to rent out our family home was one made easy upon our first meeting with Laura. Laura’s polite, friendly and professional manner assured us of a stress free experience. Laura’s successful marketing strategies ensured that our home was rented out in just three days. Laura and all the staff at M Residential are extremely efficient and we could not recommend them highly enough to anybody contemplating renting or selling their property. Thank you again Laura for making our experience of renting out our property a very smooth and easy process and we look forward to having a continued relationship for many years to come with you and all of the team at M Residential!
L. Waller & E. Richardson
I would like to thank you and the M Residential team for managing my house as a rental for 5 years and for its quick sale. Wendy Lewis and Andrea have always been very helpful and responsive. It was good experience and I would be happy to do business with you again.
Mr. Clarke
Having worked with M Residential intensively for over 18 months, in this time I have recognised their customer service standards and service levels to represent some of the best in Perth, and also in my opinion, the country! As a national industry trainer and consultant, I have worked with many different companies throughout Australia, New Zealand and also in the USA, and M Residential stand out by far to manage property at a far higher quality standard than most other companies I have worked with. Laura Levisohn is both passionate and highly professional with a passion for excellence. Therefore I highly recommend her services if you are a property investor and owner. If I owned property in Perth, I too would be using their services.
Darren Hunter – National Property Management Trainer, Speaker, Author and Consultant, Director of the Leading Property Managers of Australia.
Hi Laura, What a fantastic response – thank you for letting me know and being so proactive about the issue. Issues could be solved instantly if all property management companies were as efficient as you have been!
Chanelle – IFresh Strata
Laura just managed to get $30 more each week…when I was being ‘nervous nelly’ thinking the tenant may move on! It gives me huge peace of mind…you guys know the market and tenant best.
Melissa
Having owned my investment property for over 10 years I had bad experiences with many agents through trial and error. M Residential has been managing my property for over 7 years and have completely changed my view of real estate agents. They are thorough, professional and always looking after my property as if it were their own. They have made owning an investment property easy and after moving interstate 6 years ago have been even more thorough to ease my mind whilst being away. Can’t recommend them highly enough! Seriously you guys have been great – thanks for all your help over the years.
H. Potger
Laura, I think you can take credit for more than only losing 2 days rent: – achieved exceptional rental – only 2 weeks on the market & – presented on the web so well the listing attracted 300% more traffic than comparative listings (in South Perth, East Perth and Perth). While I know that giving you a good product would have helped to achieve all these things, I followed your advice in presenting that product. So you can take credit for the good product as well! Meanwhile, I hope you have plans to stay with M Residential for quite some time. If not, please let us know where you go.
Carol
Hi Laura, What a brilliant new system you have here! Keep up the great work.
Rumford
Ann & I would like to take this opportunity to thank you both for looking after the rental of our property these last two years as well as the assistance and organisation you provided when we decided to sell. We consider your company to be very professional, approachable and both of you were extremely helpful to us both. As I have discussed with you, we shall certainly be returning to use the services of M Residential with the purchase of our next investment property, which shall be very soon. We wish M Residential all the best for the future and can assure you that we shall certainly refer you to friends and colleagues who are looking for a very professional and friendly Real Estate Company
R. Sorrell
I have rented with M Residential for over three years and during this time found the entire team to be friendly, professional and always of the highest standards. Any concern was handled with care and in a timely manner with the best outcomes being achieved for both myself and the owners. I would not hesitate to recommend them in every regard.
M. Davies
Just an email to say we are absolutely loving this place it is wonderful. The place is a little old and I had my worries because our previous place fell apart at the seams and I was emailing the agent fortnightly and was not a pleasant experience to live there in the end. We enjoy coming home here and it is our home, neighbours are quiet and the area is beautiful and so well located which helps because I commute at 6am to the city every day and Chris to Burswood down the road. Nothing has fallen apart nothing has gone wrong nothing blocked yet and we both just want to say how happy we are that we haven’t had to hassle you guys yet!
N. Voyez